AvailabiltyLondon Fine Foods specializes in those foods that are rarely available commercially. From the batch production methods, the artisanal skills invoked, the scarcity of the product. All these elements mean that we cannot always guarantee to stock what you wish for.
Should you need to know if any of our gourmet foodstuffs are unavailable please phone 08456 439 121
We ensure that your order reaches you in perfect condition, chilled and frozen goods are sent in a sealed thermo container, (reusable) and ice packs.
Ordering Process
When you place your order the debit/credit used will be authorized, but not charged until your order has been dispatched.
Sometimes, for security reasons, orders are placed 'on hold' because the card used has failed to meet the security check. Usually this is because of an error in address or card number, but we will phone you within 24hrs if this happens so as to confirm the details of the transaction.
Dispatched Order
Once your order has been dispatched from our warehouse, you will receive an automatic Order Dispatched confirmation email. This email is confirmation that you have been charged for the products that you have purchased from London Fine Foods and that your order has actually been dispatched to you. Once you have received your 'order dispatched' confirmation email, you can expect your order to arrive within 24 hours.
Receiving your order
You must ensure that there will be somebody to sign for your delivery at the delivery address that you have specified, at the time you have requested. We will not take responsibility for orders that are sent back to the delivery depot. If you have chosen the delivery by post rather than recorded delivery, please be aware that we cannot take responsibility for any losses or missed deliveries. We always recommend that you take the option of recorded delivery to protect your purchases.
All of our fresh perishable orders are thermo packed with ice to ensure premium quality upon arrival. Some multi-product orders may be delivered in multiple deliveries.
Normal Delivery Schedule
| Order received |
Monday - Thursday 9am:12 noon | Friday 9am:12 noon | Sat/ Sun |
Normal |
Next Day | Next Tuesday | Next Tuesday |
Before 12pm |
Next morning | Next Tuesday | Next Tuesday |
London |
Same day | Same day or next day | Monday Morning |
Saturday |
Saturday | Saturday | Next Saturday |
Saturday |
Saturday 12pm | Saturday 12pm | Next Saturday 12pm |
Europe Express |
1 - 2 Days | Next Week | Next Week |
*:Central London only, via courier. Please call for other destinations
The charge for the Normal Delivery is automatically added to your shopping cart if you do not select another option.
Normal Next Day Delivery: £12.95
Our Normal Delivery option means delivery of your order the following working day after you have placed your order, as long as your order is placed prior to 12 noon between Monday and Thursday (excluding bank holidays). However, we do warn all customers that orders via the normal post are not protected or guaranteed by London Fine Foods, so we do recommend a recorded delivery option instead outlined below. Orders for Northern Ireland, the Isle of Man/Wight or The Channel Islands will be charged at European Rates (£39.95) as the items must cross open water incurring an extra courier charge.
Next Day Before 12pm: £17.95
If you wish for your order to arrive before 12pm the next working day, and you order has been placed before 12 noon Monday - Thursday, please select this option at the delivery option page upon checkout.
If you place your order after 1pm on a Thursday, or at any time on Friday or during the weekend, your order will be processed on the following Monday and the target delivery day will be the following Tuesday. If you wish to recieve your order before the weekend and you have placed your order after 12 noon Thursday, please select one of the Saturday delivery options.
Same Day (London only) delivery: £34.95
We can also courier the product to you within normal working hours (Usualluy within 1 hour for urgent orders) if you live within central London. Orders must be received by 12 noon on the day the delivery is required (orders for this option can't be placed after 12 noon on Fridays or during weekends and bank holidays). If this service is required and the order is to be sent to another destination (like a jet or yacht)outside Central London, please call us for a quote.
Europe Express
For all orders outside the UK (within Europe), the order will be sent Economy Express and will take 1 - 2 days to arrive. Please call for more information.
We also offer a 24h service for special orders throughout Central London and the Home Counties and can deliver at any time if required. Please call +44 (0)7939 015 748 outside normal working hours
Saturday delivery
Orders received between 12 noon on Thursday and 12 noon on Friday can be delivered on Saturday for a charge of £34.95.
Please note:
If you are not at the delivery address at the agreed delivery time, your product will be sent back to the depot, unless a safe drop area has been agreed or noted. London Fine Foods Group will take no responsibility for your product if you fail to meet the agreed delivery time window. London Fine Foods does not accept responsibility for any order which has been returned to the depot and will not provide a refund. Please ensure that remote delivery addresses are clearly stated in the placed order and that you are at the delivery address to receive your order. YOU ACCEPT OUR TERMS AND CONDITIONS UPON PAYMENT.